Being a Waiter in Nigeria 101

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Also called servers, waiters are responsible for ensuring that customers have a satisfying dining experience.

June 5, 2018
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Hospitality

Can you charm even the grumpiest and most irritating clients? Can you carry a hot bowl of soup without breaking a sweat? Then, you may be a talented waiter or waitress. A Waiter or a waitress is someone that take orders and serves food or beverages to customers in dining establishments.

Also called servers, they are responsible for ensuring that customers have a satisfying dining experience. The duties of servers vary based on the establishment they work.

Read More: The Importance of Training for Restaurant Employees

No doubt, being a waiter or waitress in Nigeria is hard work. You will have to deal with rude customers, and clean a lot of mess on tables. Your feet will hurt. But it's a great career in the Nigerian hospitality industry. As a waiter, casual dining restaurants will expect you to be quick, efficient and friendly.

In hotels or upscale restaurants, where more complicated meals are prepared and are often served over several courses, you need to be more professional. For example, you should be able to upsell. You may need to know about wine and food pairings.

Waiters and waitresses may meet with managers and chefs before each shift to discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

Waiter Job in Nigeria
A Waiter Writing orders

Duties of Waiters and Waitresses in Nigerian Restaurants and Hotels

  • Waiters and waitresses typically do the following:
  • Greet customers, present menus, and explain daily specials to customers
  • Relay food and beverage orders to the kitchen staff
  • Take food and beverage orders from customers
  • Carry trays of food or drinks from the kitchen to the dining tables
  • Prepare itemized checks and take payments from customers
  • Remove dirty dishes and glasses, and clean tables after customers finish meals
  • Set up dining areas, refill condiments, and stock service areas

How much do waiters and waitresses in Nigeria make?

On average, waiters and waitresses make about 30,000 NGN to 50,000 NGN monthly. Most of your pay will likely come from tips, so the better a server you are, the more money you'll make. Beware, though: if you get stuck with bad tippers or a bad shift you can end up walking out with little or no money.

Also Read: How to Get a Job In Nigeria 2018

Education requirements for Waiters in Nigeria

No formal education is required to be a waiter in Nigeria, you'll be getting a lot of on-the-job training. Some jobs require that you have a Senior Secondary School Leaving Certificate or an Ordinary National Diploma (OND). Having a bachelor's degree is great if you want to end up in a fine dining restaurant or enter the management.

Career paths for waiters and waitresses in Nigeria

After working your way up to a coveted shift at your first waiter or waitress job, it's likely that you'll move on to a better-paying server position at a different restaurant. After working there for a few years, you may transition into a managerial role. Some restaurants have a formal manager training program, while others require several years of experience before promoting servers.

Working Conditions for Waiters in Nigeria

As a waiter or a waitress, you may be on your feet most of the time and carry heavy trays of food, dishes, and drinks. The job is hectic and fast-paced. During busy dining periods, you will be under pressure to serve customers quickly and efficiently. You must be able to work well as a team with kitchen staff to ensure that customers receive prompt service.

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As a waiter or a waitress, you are the frontline of customer service in food service and drinking establishments, appearance is important. If you work in a fine-dining and upscale restaurant, you may be required to wear uniforms, which are typically provided by their employer.

Work Schedules of Waiters in Nigeria

Most waiters have engaged in shift jobs before depending on the type of restaurant they work in. They work early mornings, late evenings, weekends, and holidays. You may be lucky to get an 8-5 job.

Skills for Waiters in Nigeria

Customer Service Skills

As a waiter, you are required to work directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests.

Effective Communication Skills   

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Physical Balance

You will also perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Learn More on: Southern Sun’s Sunday Brunch

Hotels and restaurants need experienced waiters from time to time. As a hotel management company, Curzon and Jones specialise in hotel and restaurant restructuring. Hotels and restaurant owners can contact us today for a trained waiter or a one-hour free consultation on increasing your revenue.

Do you want to be a waiter? Send your CV to shola@tempastaff now, let's train you.

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