Hospitality Management Training in Nigeria
Training in hospitality is valuable as it is the right step in developing new skills and polishing old ones
Hospitality is a dynamic and ever evolving field that requires periodic training and updates in other to stay in line with the world class standard, hence, the importance of training yourself and your staff cannot be overemphasized. Training in hospitality is valuable as it is a step in developing new skills and polishing old ones.The benefits for training are that it, creates competition; because the hospitality industry is extremely competitive, providing great service is necessary to stay ahead of competitors. Also, training helps staff to feel valued and appreciated. This, in turn, creates a better work environment and makes the staff more capable of handling a variety of situations.
Another key reason for training is Staying complaint: in hospitality, companies must adhere to several compliance regulations includingfood safety, identity protection, handling customer information, and laws onservices provided. Training all staff is important to success; continued training can increase compliance and ensure all staff have the tools they needto be successful.
Above all, well trained staff provide professional services to client which ensures customer satisfaction.
Meet Curzon and Jones, Nigeria’s premier hospitality agency, a driven force to reckon with and a hospitality consulting company with a niche focus in business solutions in the HORECA Industry is hereto help.
Our Training Categories:
Front Desk Training
We provide world class standard training for front desk officers and receptions; we invest techniques mastered over time to teach front desk officers the key values in hospitality and in reception. We redefine the outlooks of hotels and companies by training their front desk personnel to be warm and welcoming.
Housekeeping is a very important aspect of a hotel which can either make or mar a hotel, therefore housekeepers must be properly trained to ensure excellence and standard. Our state of the art housekeeping training will afford your staff the opportunity to learn the standard housekeeping skills and value, will create in them an eye of details, prep them to be neat and tidy and as well prime them for excellence..
Sales and Upselling Training
The ability to upsell is a crucial skill that every individual within the Food and Beverage department needs to master, as this can have a significant impact on your restaurant’s bottom line. Our Restaurant Upselling course will help you to become proficient in restaurant sales and in turn, create an exceptional Guest experience while increasing revenue. This training also focuses on different sales techniques,the importance of product knowledge and how to prepare an effective sales pitch.
Customer Service Training
Our Customer service training is top notch and it offers employees the knowledge, skills, and competencies required to increase customer satisfaction. Employees who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones. In addition, satisfied customers are more open to additional sales messages and are likely to refer others to that business.
Hotel Management Training
Hotels are profitable enterprises characterized with a need for detailed and intricate approach and management. With the high rate of failures in the hotel industry due to the lack of professional and effective hands on deck to provide structuring and solutions to the issues with hotel management. Hotel management is a challenging, all-encompassing profession that requires charisma, skill, drive,and a cool head under pressure. Hence, one must be properly trained for this tasking. Our hotel management training is very vital for hotel managers as we teach the nitty-gritty of hotel management, draw out necessary checklists and work routines, teach managerial skills and values as well as imbibe honesty in managerial personnel.
Cold Calls Training
Our Cold Calling training is designed to increase the skill and ability of sales reps, customer care representatives, and front desk officers to tackle cold calling with confidence and increase success. This training shows you how to approach clients and form a lasting alliance. During this interactive course, your team will work with experienced instructors to take the stress out of cold-calls, improve your hit ratio, and deliver a prosperous value statement. Discover power phrases to gain appointments and gets prospects excited. It will teach you howto be poised and confident when cold calling and appeal to potential buyers’needs, wants, and interests.