The need for the right people in the right departments (or operations) is highly important for any hotel business to run successfully. You get to enjoy a great level of growth when your hotel operations is structured in such a way that all the key areas are present and running. What are these important operations?
The Front Office staff are responsible for welcoming guests, room bookings, check-ins and check-outs. Being a first point of contact with visitors, they play a huge role in customer service. The kind of impression they give goes a long way in determining if a guest will return or continue with the transaction in the first place. Thus, it’s important hotel owners invest in good Front Office.
No one appreciates a dirty room. Whether you run a boutique hotel or resort, having a clean environment is essential. Hence, the need for a housekeeping department. They ensure rooms, as well as open areas are kept tidy at all times. They are also responsible for making sure certain materials (e.g toiletries) are fixed and arranged where and how they should be.
The maintenance team is essential in all forms of industries, They can referred to as problem solvers and problem preventers. With them in place, you get to solve problems swiftly. Guest complains about a shaky stool, or less functional Air conditioner, the Maintenance department is there to rectify the situation. They also try to prevent problems such as that from happening, by regular checking that all is under optimal conditions.
Like the popular saying goes, “a hungry man is an angry man”. In this regard, the kitchen department is where food preparation takes place. They ensure that food items are prepared under hygienic conditions and that kitchen safety regulations are carried out.
Sales & Marketing
How do you attract more customers and increase/maintain the visibility of an organisation if not through sales and marketing? This department keeps up and utilizes marketing channels to the advantage of the hotel. Need to spread the brand message, and convert projects to paying guests, the Sales & Marketing team is the perfect go-to. Note however, that you don’t have to be so particular about having this team, especially if you are just starting out or a small hotel. There are credible Hospitality sales and marketing agencies that can effectively carry out such tasks for you.
Food & Beverage
The Food & Beverage (F&B) department should not be confused with the Kitchen department. While the latter prepares food items, the former ensures that those prepared meals get to the guests. They are also the ones in charge of drinks display in the bar or restaurant, and making sure guests gets their orders served to them in a hospitable manner.
Who doesn’t need an excellent accounting team in their businesses? The Accounting department is one of the live-wires of any venture, and the hotel are not an exception. They perform a range of tasks from budgeting, revenue management, payroll, etc. Having an efficient finance and accounting team guarantees more profits for your hotel.
You are probably already aware of the key departments you should have in your hotel, but don’t know how to go about it; absolutely nothing wrong about that. Great hospitality businesses have been in such situations at one point in time. But how did they solve this problem? They simply hired top hospitality management experts to help them set it right. Do you wish to hire one today? Contact Jones Hospitality representative to get you started. Jones Hospitality offers a range of services in the hospitality space, ranging from feasibility study, staff training, sales & marketing, IT solutions, hotel management and so much more. Feel free to send a reach out to Jones today.