One of the key things to the success of your restaurant business is installing a restaurant management system on your property. A restaurant management system (RMS) has various functions needed for a restaurant to operate. It is an umbrella term for different restaurant management software and processes that ensure excellent customer service. It is a software designed to improve your restaurant management by streamlining operations.
Benefits of a Restaurant Management System
The benefits of using a restaurant management system in your property are limitless but here are a few.
Saves Time: The system automates all your restaurant operations leaving you time to develop more strategic ways of improving your business.
Inventory Management: It allows you to keep an updated inventory list, restock items, track inventory metrics and generate reports to help you order the optimal amount of ingredients.
Helps you Deliver an Exceptional Personalized Customer Service: With a restaurant management system, you can collect data on customers allowing you to communicate more effectively with them.
Staff Time Management: Monitoring your staff's daily activity becomes easier when using a restaurant management system. It can track days off and can act as a time clock, automating many of the business's labor-management processes.
Error and Theft Control: All transactions made are stored every sale, refund, and incoming piece of merchandise is automatically recorded which makes your inventory accurate and prevents human errors when it comes to counting and calculations.
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The Must-Have Features of a Restaurant Management Software
There are various restaurant management systems out there with different features, so before purchasing one you need to find out the features it possesses and see if they are in line with your restaurant needs. Here are some basic features to look for in a restaurant management system.
Sales Tracking: The restaurant management system should have a sales tracking feature for tracking all sales data – such as menu items, busiest selling times, best-performing team members, and profits – to help you make important business decisions.
Total Packaged Restaurant Solution: Your restaurant management system should allow you to accept orders, manage restaurant inventory, and process payments, allowing you to track everything in one central dashboard. It also helps you establish a streamlined process in running your restaurant, letting you know when you need to order out-of-stock ingredients.
Point-of-Sale (POS): One of the main features of a restaurant management system is a POS that helps you accept payments and track sales. The POS allows both the waiters and the customers to view the menu on a tablet, which would also allow you to take orders remotely from the main cashier register. The POS is linked to other main systems like credit card and payment gateways, inventory management, and CRM, to form an end-to-end restaurant management system.
Inventory Management: Some restaurant management systems require integration with third-party software which is not usually ideal considering it would cost you more, so ensure you go for one with an integrated inventory management system. It lets you track stock items which would let you know exactly how much product you have on hand which will help you determine when and how much to reorder from your vendors.
Staff Scheduler/Tracker: This feature enables you to schedule employees, some management systems come with a calendar and an employee portal which also allows employees to book their schedules. This feature reduces scheduling conflicts for you and reduces the risk of being understaffed or overstaffed. Some management systems also offer a payroll feature.
Reward Programs: The customers are the lifeblood of every restaurant and one of the best ways to ensure their continued patronage is by creating a loyalty program or a reward system. Creating and managing this can be hectic that's why using a restaurant system with this feature integrated is much easier. Consider a system that offers marketing tools such as promotions and loyalty or rewards programs, the system should be able to generate digital gift cards that guests can purchase online or on-site.
User-friendliness: What good a restaurant management system that is hard to operate and requires extra training for your staff to understand which would cost you money. is Ease of use is an important feature you should look for when purchasing restaurant management software. An easy-to-use system would prevent you from having to spend extra money on staff training and it reduces the time spent learning about it.
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