Running a supermarket in Nigeria can be really stressful and overwhelming when you fail to have a full grip on your store, from inventory management to staff management you need to implement a system fully capable of automating all your store’s operations. A Supermarket POS is a complete system designed to simplify your routine: track sales, optimize inventory control, speed up the checkout process and improve your business strategy with custom reports.

Benefits of a Supermarket POS

Customer Management: You can collect and document the information of your customers into the system, giving you accurate data and an overview of your target market and customer group, helping you know your loyal and new customers. 

Improve the Checkout Process: The checkout process of the customers is improved significantly as everything is stored in a central database thereby reducing long queues and staff errors. 

Inventory Management: The POS allows you to easily keep track of your store inventory, you can automatically generate alerts of expiring products or low stock level thresholds presenting you with inventory reduction and cost-saving. 

Cost Reduction: You can decrease both indirect and direct costs, which can result from employee errors, missing items, or stolen items. 

Boost Revenue: You can increase revenue by reducing your operating costs and improving customer experience, this would not only help you save money but increase the income coming in as well. 

Secure Data: The data information of your customers such as credit card information or personal information is kept securely, the data of your business would be accessible to only the company’s authorized users ensuring that your data is more secure from data breaches. 

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Must-Have Features of a Supermarket POS

Point of Sales: This is an essential feature in every supermarket software, they should be designed to work with your own hardware,  record transactions, identify sales, and grant discounts with just a few clicks. Thereby promoting customer experience and improving the checkout process. 

Multiple Payment Options: The more payment options you can present the customers with the easier it is for them to pay you and the higher the chances of them returning to your store. Ensure the  POS system you use has a payment processor that lets you accept all major credit and debit cards, as well as mobile payment as well. It should also give you options to split payments between customers and the ability to generate gift cards and store credit.  

Offline Capability: As a Nigerian, you know a major issue business owners face is power stability, a point of sale system with offline capability is key for retailers. What this means is that if the power or internet goes out, you'll still be able to process payments and capture customer data. You can easily continue running your business and everything will be processed and added once the system is back online.

Customers and Suppliers Orders: Your customers may sometimes prefer to order ahead or ask you to put a product aside when you newly purchase them, the POS system should be able to create customer orders allowing your staff to contact the customers once their order is ready. 

A supplier order is slightly different from a customer order. It helps to plan your orders with your suppliers ahead of time so you get notified when you are running out of stock and contact your suppliers. 

Inventory Management: The point of sale system allows you to manage your stock in real-time and know the number of goods you own over a given period of time. Every order received would be recorded and saved on the system, this makes it easier to know how much you should have and how much you actually own. This feature makes it easy to manage your inventory and prevent loss of and theft of stock items.  

Rewards Management: The POS system should allow you to run promotions or discounts for your loyal customers. Choose a system that lets you do this easily, so you won’t have to worry about manually updating prices or product info when you’re discounting.

Customer Management: You need a POS system that allows you to store customers’ basic info like their name, address, email, etc. This tends to be a powerful marketing tool as you can provide specific information to the customers and run promotions based on their needs. 

Employee Management: A supermarket POS lets you manage your staff more easily and optimize their schedules, view sales per employee, hours worked and sales per time plot. This gives you more precise data on staff performance and peak hours in your store. By having this information, it would be easier to create staff schedules, optimize employee time on the floor, and provide ongoing training.

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