When everyone gets better, everything gets better
Hiring the right employees for the job from the start is always ideal, but the introduction of a structured training program can pay huge dividends for your business. Restaurant employees need training on how a restaurant operates, upselling, ettiquette, staff processes, and how they are expected to act. Hospitality and Tech are fast developing and employees that are not tech inclined may be lagging behind.
Many restaurant owners find development opportunities expensive. However, the return on investment from training and development of employees is really a no-brainer.
Training Breeds The Right Etiquette
Proper restaurant etiquette includes serving female guests first, exhibiting an appropriate posture, and refraining from eating or drinking while in front of guests. These particular tips should be no stranger to all trained restaurant staff.
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A good restaurant staff should be social and engaging as well as polite and approachable. While it may be difficult to "teach" the best social skills, your staff should be encouraged to make customers feel welcome. Guests are looking for a restaurant staff with a positive attitude, cheery disposition, and willingness to accommodate any request from the start of the meal to the very end.
It Takes Training to Read a Customers' Personality
An exceptional restaurant staff is great at reading a customer's personality. Sometimes, this means being able to recite the entirety of the menu, specials, wine list, etc., and other times the guests are looking for romantic, undisturbed service. It's your staff's job to discern this and act accordingly.
Training Breeds Confidence And Esteem
Training gives employees a greater understanding of their responsibilities and builds their confidence. This confidence will enhance their overall performance. Trained employees are always on the top of changing the hospitality industry standards and help your restaurant hold a position as a leader and strong competitor within the industry.
The investment in training that a company makes shows employees that they are valued. Employees who feel appreciated and challenged through training opportunities may feel more satisfaction toward their jobs.
A restaurant training program addresses employees weaknesses. Departments in the hospitality industry are interdependent, staff need training to create exceptional services. Providing the necessary training creates an overall knowledgeable staff with employees who can take over for one another as needed, work on teams or work independently without constant help and supervision from other.
Only Trained Restaurant Staff Upsell
Upselling simply means persuading a client who is already interested in a product to buy more, meaning more profit for you. Sounds interesting, right? As easy as it seems, upselling is more than sales; it requires perception, knowledge and discretion. To upsell effectively, your staff need training.
Curzon & Jones has professional answers to all your restaurant management related questions. Contact us for a one-hour free consultation today!