George Residence is an exclusive home away from home destination, offering contemporarily styled, luxury, and comfortable serviced apartments in the heart of Lagos, Nigeria.
This project took us a duration of 2months to fully set up and pre-open.
- Gym and yoga
- Free Wi-Fi
- Access control
- Private Cinema
- Outdoor Pool
- Free Parking
- A walkway Garden lush pergola to the state of the art amenities
- Concierge Services
- Executive Chauffeur Services
- Sports & Recreation
- Creating an action plan highlighting the owner’s vision and mission
- Outlining the organogram.
- Coordinating the activities of the entire staffs
- Creating a guest service standard
- Periodic and on the job cusstomer service training to staff
- Competitor Mapping
- Advisory on property management software
- Financial structuring
- Ensured adherence to the checklists & SOP provided.
- Developing a pre-opening budget
- Advisory on payroll and payee
- Revenue management
- Identifying external factors that may affect the smooth running of the business
- Menu engineering and costing
- Maintenance setup
- Increased return on ad spend by 80%
- Implemented a reservations monitoring and analysis program
- Implemented a standard revenue management system to ensure the continuous increase in revenue
- Increased asset market value
- Ensured proper documentation of transactions in all departments
- Created a strong and standard foundation for each department
- Intensive professional staff training with SOP guidelines
- Created a positive working environment to boost staff loyalty
- Developed solid marketing strategies to prevent regression in sales
- Created a robust, seamless, and dynamic team with one main aim of making the hotel top-notch.
- Developed a staff welfare package
- Built a seamless and direct flow of communication between staff and guests
- Partnered with various OTA’s to ensure the continuous sale of rooms